Student Help Point

Support & Advice Services 

Student Help Point

From travel to tuition fees, accommodation to application forms and finance to free time, the Student Help Point can help whether you are on campus or online.

We are your first point of call for any non-academic query. From housing to health, from student letters to student life, whatever your question, we will help you find the answer. 

Opening Hours

Monday to Friday

You do not need to come to the physical desk for your student card as these can be posted to you. Student status letters can be requested online at Ask RGU or by emailing the Student Help Point.

Contact Details

You can also connect with us on Social Media:

Full details can be found at Student Help Point pages (internal only)

Visiting the Student Help Point in person

If you would like to see us in person, please join the virtual queue when you are on campus, within at least five minutes' walking distance, and between our desk opening hours of Monday to Friday 11:00 to 15:00.

If you join the queue from your phone/device, you can check our Now Serving screen for your name to appear when your turn:

No phone or other device? No problem! You can join the queue from a self-check in tablet on Level 4 (reception level) of the Ishbel Gordon Building. There also are plasma screens on Level 3 showing who is being served next.


The Student Help Point is located on Level 3 of the Ishbel Gordon Building.


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