Complaints
Sometimes things go wrong. If you think this has happened or you are dissatisfied with any of our services, we want to hear from you.
If you are unhappy with a service provided by RGU, tell us about it. We will try to resolve matters quickly and fairly. We aim to create an environment where concerns can be raised without fear of repercussions, ensuring privacy and confidentiality are upheld.
We are committed to making our service easy to use, if we can provide any reasonable adjustments to help you access and use our services, please let us know.
You can complain about our service to any member of staff. The university complaints team sits within our Governance and Compliance department and can be contacted:
- By email: complaints@rgu.ac.uk
- By phone: 01224 262195
- By post: Governance and Compliance, Complaints, Ishbel Gordon Building Level 6, Garthdee Road, Aberdeen, AB10 7AP.
What constitutes a complaint, who can complain and when a complaint can be submitted.
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How to raise a complaint and what to expect throughout the process.
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We view complaints as feedback to help us to change and improve the way we do things as a university.
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Contact the RGU complaints team - complaints@rgu.ac.uk | 01224 262195