Accessibility

Accessibility

Robert Gordon University is committed to a policy of equal opportunities for all.

On this page

Accessibility Statement

This accessibility statement applies to www.rgu.ac.uk

This website is run by the Robert Gordon University. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using your browser.
  • zoom in up to 300% without the text spilling off the screen.
  • navigate most of the website using just a keyboard.
  • navigate most of the website using speech recognition software.
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of our website aren’t fully accessible:

  • some older PDF documents are not fully accessible to screen reader software, failing multiple WCAG 2.2 AA success criteria relating to structure, semantics and navigation for assistive technologies.
  • some link labels do not match the pages that it links to, this fails WCAG 2.2 Success Criterion 2.5.3: (Label in Name).
  • some of our online forms (currently provided by third parties) are difficult to navigate using just a keyboard.
  • our virtual tour platform has limitations with keyboard navigation and page zoom.

Feedback and contact information

Please contact us on webteam@rgu.ac.uk if:

  • you need information on this website in a different format, such as accessible PDF, large print, audio recording or braille.
  • you find any problems not listed on our pages.
  • you think we’re not meeting accessibility requirements.

We will get back to you within 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. If you contact us before your visit, we can arrange a British Sign Language (BSL) interpreter. 

Find out how to contact us

Technical information about this website’s accessibility

Robert Gordon University is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines WCAG 2.2 level AA, due to the non-compliances listed on this page.

PDFs and other documents

Some older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. These documents fail WCAG 2.2 AA success criteria relating to structure, semantics and navigation for assistive technologies.

Any new PDFs or Word documents we publish will meet accessibility standards.

Navigation and Information Access

Some link labels do not match the pages that they link to, this fails WCAG 2.2 Success Criterion 2.5.3: (Label in Name). We are reviewing the website design to include a resolution to this issue by December 2026.

Interactive tools and transactions

Our forms are built and hosted through third-party software and ‘skinned’ to look like our website. Occasionally elements may fail WCAG 2.2 level AA success criterion 1.3.1 (information and relationships). Some of our interactive tools and transactions are the responsibility of our third-party contractors. 

Disproportionate Burden

At this time, we are not claiming that fixing any accessibility issues would be a disproportionate burden. We will continue to review this position.

Content not within the scope of the accessibility regulations

Accessibility statements for our other platforms

This statement applies to the pages found under www.rgu.ac.uk. Our other platforms publish statements applicable to those platforms and pages, including but not limited to:

What we’re doing to improve accessibility of our website

  • Content editors are continually undergoing training to ensure new content is accessible.
  • Our automated testing includes daily reports on accessibility performance changes so we can react quickly and address new or recurring issues.
  • We are working with our third-party platforms to resolve any accessibility issues, aiming for compliance when supplier contracts are up for renewal.
  • When making design or styling changes, we prioritise compatibility with assistive technologies such as screen readers, zoom and keyboard navigation to ensure full accessibility, and we plan to expand training for our teams and promote this approach more widely over the next 6-12 months.

How we test our website

The RGU Web Team regularly tests the website using a mix of automated accessibility tools and manual checks, following GOV.UK guidance and using third-party software to identify and fix non-compliant content, with a target resolution time of two months. 

All new documents are checked with built-in accessibility tools, though we recognise that automated methods may not catch every issue, so we are continually improving our resources, processes and understanding of digital accessibility. 

This statement was prepared on 18 September 2020 by the External Affairs department of RGU, and was last reviewed on 25 May 2026.