Site Information Sheets
Frequently asked questions, and what is provided at each facility.
2024-2025 Session
Conditions of Lease
The 'Conditions of Lease' for your site is the legal document outlining the contractual agreement between a student resident in the accommodation and the University.
Find out more general information about payment schedules and prices:
Conditions of Lease: Session 2024-2025
Maintenance Repairs
Leaving Accommodation
Residents who are leaving RGU accommodation and have been asked by their future landlord to provide an accommodation reference can request one from Accommodation Services. To request a landlord reference, please go to your accommodation portal and follow the link to ‘Landlord Reference Request’.
Insurance
- Submit a Claim - quick access to online claims portal,
- Wellbeing - access to free 24/7 confidential wellbeing support with qualified counsellors,
- Protect and save - discounts on student friendly insurance, plus access to a trade-in portal to get cash for your old devices,
- Student life - top tips to make the most of your time at university,
- Prospects - find out more about graduate, postgraduate study, work experience, internship opportunities and careers.
Report an Issue
No hot water? Problems with your shower? Light bulb blown? Something broken? Report to us.
Details of where to report maintenance and repairs issues.
Crathie Student Village
Garthdee Towers
+44 (0) 1224 263995 (at Garthdee House Annexe)
Saturday: 9am - 6.30pm, Sunday 9am - 3.30pm
+44 (0) 1224 262288 (at Sir Ian Wood Building)
Ramsay
Monday - Friday: 9am - 5pm +44 (0) 1224 262130
Woolmanhill
Monday - Friday: 7.30am - 9.30pm
Saturday/Sunday: 8am - 7pm +44 (0) 1224 263091
Locked yourself out, noisy neighbours? Worried about a flatmate? Not seeing eye to eye with flatmates on cleanliness or how often they have guests over? Feeling bullied or isolated in your flat?